Manufacturer warranties

The use of our repair services may void your manufacturer warranty. If you are unsure whether your device is currently under warranty, or whether using a 3rd party repair service (us) will void any warranty still in place with the manufacturer, it is your duty to check and confirm before ordering our services. TheCod3r Repairs will not be held liable in the event that your warranty becomes void by using our services.

Personal data

We always strive to save data stored on any device we work on, but some repairs may require us to factory reset your device in order to complete any repair we may be performing. It is your duty to ensure your data is backed up before sending in your device whenever possible.

There are situations where data loss may occur unexpectedly. In the unfortunate event that data is lost during a repair, where our technicians provide a competent repair service, and no mistakes are made on our part, we can not be liable for unexpected data loss. This includes, but is not limited to additional faults with your device, password lockouts and failed repair attempts. TheCod3r Repairs will always take full responsibility when we make mistakes. In such rare cases, we will do our absolute best to resolve the situation at no additional cost to you.

We take no responsibility for data loss caused by liquid damage, drop damage, damaged components, failed components where the specific component is hardware-locked to the device, encrypted data or issues caused by a 3rd party prior to utilizing our services.

Repair timeframes & turnaround times

We aim to work on all devices within 10 working days of receiving them, unless agreed prior to receiving your device. We cannot guarantee that all devices will be worked on within this timeframe. Any delays will always be communicated accordingly where possible.

Where special parts are required, there may be delays of up to 30 days, depending on the availability and location of the parts we require.

Repairs

We shall make all reasonable efforts to perform repairs in a timely, cost effective manner. Where possible, we always use OEM quality replacements where genuine manufacturer parts are unavailable.

We may require your passcode in order to complete your repair.

In the event where a passcode isn't provided to us, we may not be able to fully test your device once your repair has been completed. In these cases, any additional faults found after your device is returned will become your responsibility.

We reserve the right to retain your device and/or data until payment has been made in full.

Prior repair attempts &/or technician damage

In the event that a prior (failed) repair has been attempted by a 3rd party technician, or where additional damage has been caused by a 3rd party technician, your repair may incur a bench fee of £30.00 before we work on your device.

In the event that a bench fee is required, we will require payment of at lease this fee plus any additional costs which are incurred regardless of whether your repair is successful or not.

We offer a no-fix-no-fee service on most devices. This service excludes technician damage and devices where we need to order specialist parts and/or tools to complete your repair. In the event where we need to order specialist parts and/or tools we will always discuss this with your prior to completing any repair.

In the event where we cannot complete your repair, or where your repair becomes uneconomical to repair due to extensive damage, high parts costs or any other unforseen reason, we will return your device unrepaired. Return shipping and fees will need to be paid in full before your device is returned.

Warranty

We offer a 90 day warranty on most devices we repair. This warranty will cover any of the core functionality of your device. All core functionality will be tested prior to returning your device (where possible).

This warranty does not apply to screens, batteries and other consumable parts.

This warranty does not apply to liquid damaged devices. Liquid damaged devices will receive a limited 30-day warranty only.

All warranty seals we apply must remain in tact and undamaged. The removal of any warranty seals may void your warranty.

All warranties will be void in the event of user damage/liquid damage to your device after your repair is complete.

All warranties will be void in the event that an unauthorized person opens or works on your device after your repair is complete.

Shipping of devices

It is your sole responsibility to ensure all devices shipped to us via courier are sufficiently packaged for transit. This includes protection inside and outside of any packaging. We recommend using a combination of bubble wrap, foam and paper. You must ensure that any device shipped does not move around inside the packaging in order to prevent damage to your device. TheCod3r Repairs shall take no responsibility until your device is received safely by us. This includes (but not limited to) loss, theft, damage or delays in transit).

It is your sole responsibility to ensure your package includes adequate insurance/compensation to cover your device in the event of loss, theft, damage or delays. Please contact your shipping provider for more information regarding insurance/compensation.

When shipping devices to us, it is highly recommended to send any device, regardless of the value, in a plain, unidentifiable, double walled box.

When returning customer devices, we will offer all customers different shipping methods with and without insurance/compensation added. In the event that the customer selects a non-insured delivery method, they waive us of all responsibility once the device has been shipped.

Where no insurance/compensation has been selected by the customer, in the unfortunate event that the device goes missing, gets stolen or is damaged in transit, we will try our best to resolve the situation. However, the decision will ultimately be down to the shipping provider on whether they will help or not. TheCod3r Repairs will take no financial or legal responsibility where the shipping provider refuses to resolve the situation.

It is your sole responsibility to cover all shipping costs when sending devices, and when your device is returned to you. All invoices must be paid in full before any device will be returned, or in the event of data recovery, before any data is handed over to the customer.

Payments

While we strive to provide payment methods which are fast and convenient for you (the customer), this is not always possible. It is your responsibility to ensure you are able to make payment using one of the methods we offer when settling invoices (typically by credit/debit card, bank transfers or PayPal). Cheques will not be accepted under any circumstances.

All invoices must be settled in full before any device or data will be returned.

In the event where a quote has not been obtained prior to sending in your device, we will attempt to contact you prior to working on your device. Where this is not possible, or where we offer flat-rate prices, we will work on your device within our normal turnaround time. In order to prevent any unexpected charges, please request a quote before sending in your device.

In the event of non-payment, we will hold devices for no more than 30 days from the date of the invoice being sent. After 30 days, we will deem your device as abandoned and we may dispose of, recycle or resell your device. We will attempt to contact you no more than three (3) times during the 30 day waiting period. After 21 days of no payment or no contact, we will send a recorded signed for letter alerting you to take action. The cost for sending recorded mail will be added to your final invoice.

In cases where you feel you cannot afford the repair we've provided, we prefer that you contact us to let us know, and to make alternative payment arrangements. We can offer flexible payment plans in certain cases.

Where a payment plan is set up, we will hold all devices until your invoice has been settled in full. Your device will then be returned when your final payment has been made.

TheCod3r Repairs is not regulated by the financial conduct authority. We do not offer credit services or loans.

Any chargebacks will be reported to the relevant authorities as fraud. We log all conversations and repair records which may be used as evidence to fight any chargebacks.